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General Shipping Policies
Orders will generally be processed and ready for shipment within forty-eight (48) hours of the time the order is placed; however, we do not process or ship orders on weekends or holidays.
Shipment of Meats and Other Perishable Products
Our butchers hand cut and pack every piece of meat to order which ensures that your product is the freshest possible.
All meat orders and other perishable products are shipped out frozen in insulated boxes and packed with dry ice, which does evaporate, or cold packs. If you get your shipment and there is no dry ice, but the product is cold, it is fine. All orders of perishable products are shipped at the speed that ensures they arrive at the proper temperature.
For our customers in the Southeastern U.S. (specifically, GA, FL, SC, NC, TN, AL), orders are expected to be delivered within forty-eight (48) hours from shipment. For our customers outside the Southeastern U.S., orders can be expected to be delivered within seventy-two (72) hours from shipment.
Customers will receive a confirmation email upon order completion, and a second email when the order has shipped which will include tracking information.
Shipment of non-perishable products
Non-perishable items are shipped UPS Ground or USPS Ground, and shipping costs are calculated based on carrier shipping rates. If you prefer a faster shipping speed, you may upgrade to a different shipping method during the checkout process for an additional fee.
Questions? Call Us
Monday – Saturday
7am – 7pm (EST)
Email customer service. To help us expedite your request, please make sure to include as much information about your order as possible.
During the checkout process, please ensure that your order details and delivery address are accurate.
Orders already in transit cannot be canceled or rerouted and shall be deemed final.
We take pride in providing only the highest quality products. We will give you a full refund on your purchase only for (a) perishable product(s) that are no longer cold when delivered, and (b) product(s) that are defective when received. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. To make a claim for a refund, you must contact us within five (5) days of your receipt of the product(s) at issue. We reserve the right to limit refunds and replacements.
We are not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.
We guarantee delivery only to the address we are provided at checkout. If an incorrect address is provided at checkout, and your shipment has been processed, we will be happy to reship your order, but you will be charged for the replacement product and reshipment.